TERMS AND CONDITIONS DESTINATION FOR FESTIVAL
These Terms and Conditions regulate the access and use of the website www.destination4festival.com (hereinafter, the "Site") and the platform of DESTINATION FOR FESTIVAL S. DE R.L. DE C.V. (hereinafter, "DESTINATION"). By using our services, you accept these terms, so we recommend you read them carefully.
DESTINATION may modify these terms at any time. In case of substantial changes, users will be notified through the Site or by email. Your continued use of the service implies acceptance of the changes.
1. Definitions
Platform: DESTINATION's digital system that allows the purchase of tour packages for events.
Client: Individual or legal entity that uses the Site and/or Platform, makes purchases or accesses our services.
Dashboard: Digital interface where the Client can manage their purchases and packages purchased.
2. Use of the Site and Platform
Access to the Site and Platform is limited to persons over 18 years of age. If you are registering on behalf of a company, you declare that you are authorized to do so.
Customers are responsible for:
Providing truthful and up-to-date information.
Maintain the confidentiality of their access credentials.
Not to share their account or resell the services without express authorization.
DESTINATION may suspend or terminate accounts if misuse is detected.
3. Purchase Conditions
DESTINATION packages may include event tickets, accommodations, transportation and other services. All purchases are subject to availability and terms of the associated suppliers.
3.1. Reservations and Payments
Prices are in Mexican pesos (MXN), U.S. dollars (USD) or local currency as applicable.
Credit/debit card payments and other methods specified on the Site are accepted.
For packages with payment in installments, the Client must ensure that his/her card has sufficient funds on the charge dates.
3.2. Confirmation of Purchase
A purchase is considered confirmed when the Customer receives an email with the details of the transaction. In case of error in price or availability, DESTINATION reserves the right to cancel the order and issue a refund.
3.3. Cancellations and Refunds
Cancellations are subject to the following policies:
More than 30 days before the event: 50% charge of the total service.
Less than 30 days before the event: No refunds.
If the cancellation is due to force majeure or decision of the event organizer, alternatives will be offered, but the Client must cover any price adjustment by the suppliers.
4. Event Tickets
The purchase of tickets is subject to availability and the organizer's policies.
DESTINATION does not guarantee specific seats, only the category purchased.
Tickets may be subject to change of venue or date without prior notice.
Resale of tickets is not permitted without express authorization.
5. Lodging and Transportation
Hotels
DESTINATION selects hotels through third parties and does not guarantee availability in specific hotels.
Bed types and special requests are not guaranteed.
Some hotels may require deposits or additional identification at check-in.
Transportation
DESTINATION is not responsible for delays or cancellations by airlines, carriers or any other transportation provider.
The Customer is responsible for having valid travel documents, including passports and visas if required.
Limitation of Liability
DESTINATION shall not be liable for:
Technical problems of the Site or Platform.
Changes, cancellations or refunds of events by organizers or suppliers.
Additional costs generated by changes in reservations or failures in third party services.
Damages or losses derived from the use of our services or the impossibility to access them.
7. Prohibited Use
Customer agrees that Customer will not use the Services to:
Reverse engineer the Platform.
Use DESTINATION information to compete or develop similar services.
Share confidential information obtained through the Dashboard.
Intellectual Property
All rights to the software, content, images, text and elements of DESTINATION belong to the Company. It is forbidden to copy, distribute or use any material without express authorization.
Data Protection and Privacy
Use of the Site implies acceptance of our Privacy Policy, which regulates the collection and processing of personal data in accordance with the law.
Customers may exercise their rights of access, rectification, cancellation and opposition (ARCO) by sending an email to contacto@destination4festival.com
10. Fortuitous Event and Force Majeure
DESTINATION will not be liable if services cannot be provided due to circumstances beyond its control, such as natural disasters, conflicts, pandemics, governmental or technological problems.
11. Jurisdiction and Applicable Law
Any dispute arising from these terms shall be resolved under the laws of Mexico City, and the courts of this jurisdiction shall have jurisdiction to hear the case.
Contact
For any questions regarding these terms, you may contact us at:
Email: contacto@destination4festival.com
Address: Paseo de la Reforma 296, 25th floor. Mexico City 06600
Phone: +52 5561655886